How to set up email on Android

android icon

This step-by-step guide takes you through the process of setting up a new email account on Android.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

♦ Replace with your domain name

Note: Your mail application’s display screens may differ to the screenshots below.

First, check your password

Check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in your control panel – you will need to get your domain or web administrator to update it for you if you don’t have control panel access.

Add your mail account

  1. Launch your mail application by selecting the mail icon from your applications screen.


  1. Enter the email address and email password and then choose Manual Setup.

    Note: Forgotten passwords can be reset in the control panel

  1. Choose your preferred account type: POP or IMAP (default)

  1. The programme may try to connect to the server, but will fail – you will need to add the full email address as User Name.

Enter the Incoming server settings:

  • POP/IMAP server is mail. followed by the domain name e.g.*
  • The security type is SSL/TLS
  • Port is 993 for IMAP or 995 for POP
  • Select Next

  1. Enter all the Outgoing server settings:
  • SMTP server is smtp. followed by the domain name e.g.*
  • Security type is SSL/TLS
  • Port is 465
  • Select Next

  1. Adjust the additional Account Options as preferred
  2. Specify an optional account name (for your reference only), and enter the name you wish to be displayed on outgoing mail, then select Done

  1. The account has been set up successfully and your messages will now be downloaded
Assist Note

In isolated cases mail.domain (e.g. and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. Find my server name.

Assist Tip

Email still not working? Read our Troubleshooting Guide

Application Innovation

Targeted Web Solutions

We build beautiful professional websites that clearly represent the clients brand and mission. More importantly, the  websites and web portals we design offer full interactive business support solutions making them so much more than just a web brochure. The web presences we create actively solve system and process issues and increase business automation.

Business Connectivity

Plum Systems offers network connectivity and specialized monitoring solution for home and corporate clients. We provide highly customized and integrated network solution with an emphasis on security and quality of service. We have many unique offerings delivering secure high performance cabled and wireless solution in local and wide area formats.

Business Incubation

Plum Systems in partnership with CPUT runs the BiiC a comprehensive incubation program for graduate student and other entreprenuer business projects that have a social impact and are commercially viable. Our program provides mentorship, technology assistance, and access to funding and resources to develop great solution ideas into successful businesses.