Terms of Service

Legislative Documents Hits: 16

1. Introduction

These Terms of Service (“Terms”) govern your use of the services provided by Plum Systems (PTY) LTD (“Company”, “we”, “our”, or “us”), a digital technology provider registered and operating in the Republic of South Africa (Reg No. 2014/104431/07, VAT No. ZA4670292780). By engaging with our services, you agree to these Terms. If you do not agree, please do not use our services.

2. Services Provided

We offer a range of digital technology services including:

  • Custom app, website, and software development

  • Connectivity solutions (e.g., internet, networking, hosting)

  • Supply and installation of hardware and IT infrastructure

All services are subject to the terms and conditions contained herein.

3. Client Obligations

You agree to:

  • Provide accurate and complete information necessary for us to deliver services

  • Cooperate with our team during project development and implementation

  • Make timely payments as per the agreed quotation or invoice

  • Comply with all applicable laws and regulations

4. Quotations and Payment

  • All quotes are valid for 14 days unless stated otherwise.

  • A deposit of [e.g., 50%] is required to commence work.

  • Remaining balances are due upon completion, or as defined in the project milestones.

  • Late payments may incur interest at a rate of 2% per month.

5. Intellectual Property

  • All intellectual property created by Plum Systems (PTY) LTD (including but not limited to code, designs, and documentation) remains our property until full payment is received.

  • Upon final payment, ownership of project-specific IP is transferred to the client, except for third-party software, libraries, or tools under separate licenses.

6. Hosting & Connectivity Services

  • Hosting and connectivity services are provided on a subscription basis.

  • Service interruptions may occur due to maintenance or third-party outages; we strive to minimize downtime but do not guarantee 100% uptime.

  • Clients are responsible for the security and backups of their data unless explicitly included in the service agreement.

7. Hardware Sales

  • Hardware is supplied based on availability and subject to manufacturer warranties.

  • Faulty or damaged hardware must be reported within 7 days of delivery.

  • We do not accept returns on hardware unless defective or not as ordered.

8. Support & Maintenance

  • Support services are offered during business hours (Monday–Friday, 08:00–17:00 SAST).

  • Ongoing maintenance and updates are available through separate service level agreements (SLAs).

  • Emergency support may be subject to additional charges.

9. Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information exchanged during and after the duration of the service relationship.

10. Limitation of Liability

To the maximum extent permitted by South African law, Plum Systems (PTY) LTD is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data, profits, or business interruption

  • Failures resulting from misuse, unauthorized access, or third-party services

11. Termination

  • Either party may terminate services with 30 days’ written notice.

  • We may terminate or suspend services immediately if you breach these Terms or fail to pay.

  • Upon termination, all outstanding fees become immediately due.

12. Dispute Resolution

In the event of a dispute, parties agree to attempt to resolve the issue through negotiation. If unresolved, the matter may be referred to arbitration in accordance with the Arbitration Foundation of Southern Africa (AFSA) rules.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.

14. Amendments

We may update these Terms from time to time. You will be notified of significant changes, and continued use of our services constitutes acceptance of the updated Terms.

15. Contact

For questions regarding these Terms or our services, please contact:

Plum Systems (PTY) LTD
Reg No: 2014/104431/07
VAT No: ZA4670292780
Address: 2nd Floor, IT Building, CPUT, Business Way, Bellville, Cape Town, Western Cape, 7530, South Africa
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +27 81 719 4295

Application Innovation

Targeted Web Solutions

We build beautiful professional websites that clearly represent the clients brand and mission. More importantly, the  websites and web portals we design offer full interactive business support solutions making them so much more than just a web brochure. The web presences we create actively solve system and process issues and increase business automation.

Business Connectivity

Plum Systems offers network connectivity and specialized monitoring solution for home and corporate clients. We provide highly customized and integrated network solution with an emphasis on security and quality of service. We have many unique offerings delivering secure high performance cabled and wireless solution in local and wide area formats.

Business Incubation

Plum Systems in partnership with CPUT runs the BiiC a comprehensive incubation program for graduate student and other entreprenuer business projects that have a social impact and are commercially viable. Our program provides mentorship, technology assistance, and access to funding and resources to develop great solution ideas into successful businesses.